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Our Policies

We are dedicated to making your experience as enjoyable and efficient as possible.  We have a few policies in place to keep things running smoothly out of Respect for your time and ours.  Read more on our policies below.

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Reserving an Appointment Policy

We require a credit card be held on file to reserve your appointment. You will have the option to use the card on file at your appointment or an alternative payment method if you choose.

Cancellation Policy

We require a 24 hour notice when cancelling an appointment.  

Canceling (or rescheduling) in less than 24 hours from your scheduled appointment will result in a charge of 50% of the scheduled services. 

Cancellations must be done over the phone. We do not accept cancellations via email or text.

If a pattern of last minute cancellations becomes recurrent, we will require a non-refundable 50% deposit to reserve your appointment.  The deposit will go towards your scheduled appointment when you come in.  

No-Show Policy

Failure to arrive to your appointment without cancelling will result in a 75% charge of the scheduled services.

If no show appointments become recurrent, we will require a non-refundable 50% deposit to reserve your appointment.  The deposit will go towards your scheduled appointment when you come in.

Multiple Appointment Policy

Any individual or group booking 3 or more services on the same day will require a 50% deposit upon booking. This deposit is refundable only with notice 30 or more days prior to the appointment date. The deposit for online bookings will be made to the card saved on file. Refer to our “reserving an appointment” policy for more information on booking requirements.

Satisfaction Policy

If the results of your hair service are not what you agreed upon during your consultation, please let us know by phone AND email (both!!!) within 5 days from your service date. The next course of action will be determined on a case by case basis. The first step will likely always be to have a consultation with the stylist who completed the hair service.

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